Privacy Policy

This Privacy Policy explains what personal data FashionBay collects, why we collect it, how long we keep it, and the choices you have. We handle personal data in line with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and, where applicable, the Digital Personal Data Protection Act, 2023.

1. What we collect

• Order and contact details — name, delivery address, PIN code, email address and phone number. We need these to fulfil and deliver your order and to contact you about it.
• Order history — what you bought, when, and the amounts paid.
• Payment information — processed by our payment gateway (Razorpay). We receive a transaction reference and status, not your full card number or UPI credentials.
• Communications — messages you send us by email, WhatsApp, the site’s contact forms, or a stock/photo request. If you ask to be notified when an item is back in stock, we store the phone number or email you give us for that purpose.
• Technical data — IP address, browser and device type, pages viewed, and a session cookie to keep your cart working.

2. Why we use it

• to process, pack, dispatch and deliver your order;
• to answer your questions and provide customer support, including on WhatsApp;
• to notify you about a specific product you asked to be notified about;
• to handle replacement and warranty claims;
• to detect and prevent fraudulent or abusive transactions;
• to meet our accounting, taxation and legal obligations;
• to improve the website and understand which products people are looking for.

3. Who we share it with

We do not sell your personal data, and we do not rent it to advertisers. We share only what is necessary with:

• Courier and logistics partners — your name, delivery address and phone number, so the parcel can reach you.
• Payment gateway (Razorpay) — the data required to authorise and settle your payment, and to process refunds.
• Communication providers — the WhatsApp Business API provider we use to send order and notification messages.
• Hosting and infrastructure providers who operate the servers this website runs on.
• Government or law-enforcement authorities, where we are legally required to disclose information.

4. WhatsApp messages

If you give us your phone number — at checkout, through a “notify me when back in stock” request, or by messaging us first — we may contact you on WhatsApp about your order or about the specific product you asked about. You can ask us to stop at any time and we will remove you from WhatsApp contact.

5. Cookies

We use a small number of functional cookies, primarily to keep your cart and session working. We use analytics to understand aggregate traffic. You can block or delete cookies in your browser settings, but parts of the site — the cart in particular — may stop working if you do. See our Cookie Policy.

6. How long we keep it

• Order and invoice records: retained as long as required by Indian tax and accounting law.
• Support conversations and claims: retained for a reasonable period so we can resolve follow-ups, then deleted.
• Stock/photo notification requests: retained until the notification is sent or the request goes stale, then purged.

7. Security

We use reasonable technical and organisational measures to protect personal data: encrypted HTTPS transport, restricted server access, and no storage of full card credentials on our systems. No method of transmission or storage over the internet is perfectly secure, but we take the risk seriously and act promptly if we become aware of a breach.

8. Your choices and rights

You may contact us to:

• ask what personal data of yours we hold;
• ask us to correct anything inaccurate;
• ask us to delete data we no longer need for a legal or contractual purpose;
• withdraw consent for marketing or WhatsApp contact.

We may need to verify your identity before acting on such a request.

9. Children

This website is not directed at children. We do not knowingly collect personal data from children without verifiable parental consent.

10. Changes

We may update this policy. The current version always appears on this page.

11. Contact and Grievance Officer

Grievance Officer — FashionBay
5-921/1, 1st floor, 5, Goshamahal Street No. 1,
Hindi Nagar, Goshamahal, Nampally, Hyderabad, Telangana 500001, India

Email: fashionbaycc@gmail.com
Phone: +91 75695 07687

We acknowledge privacy queries within 48 hours and aim to resolve them within 30 days. See also Grievance Redressal.